Last updated: August 2026
We hope you love what you order from Museumazing. More importantly, we hope you actually use it.
That means we don’t expect you to keep a Discovery Deck sealed in its box just in case you decide it isn’t for you. Take it to a museum. Try the questions. See what happens.
If your purchase isn’t right for you, we’re happy to accept eligible returns within 30 days of delivery.
Returns
To request a return, contact us at [email protected] within 30 days of receiving your order. Please include your name and order number so we can help.
Products may be opened and tried before you decide to return them. We simply ask that returned items be in reasonably good condition and include all of their original components.
For ordinary returns, customers are responsible for the cost of return shipping. Original shipping charges are nonrefundable.
Once we receive and inspect your return, we’ll let you know that your refund has been processed. Approved refunds will be issued to your original payment method. Please keep in mind that your bank or credit card company may need additional time to post the refund.
Damaged, Defective, or Incorrect Orders
If something arrives damaged, defective, or simply isn’t what you ordered, please let us know within 7 days of delivery so we can make it right.
Email [email protected] with your order number and, when helpful, a photo showing the problem.
Depending on the situation, we’ll arrange a replacement or refund at no additional cost to you. You will not be responsible for return shipping when the problem is ours.
Digital Products
Because digital products cannot be physically returned, downloadable products are generally nonrefundable once they have been delivered or accessed.
But if you have trouble accessing a download, receive the wrong file, or encounter another problem with your purchase, please contact us. We want you to receive what you paid for and will work with you to make it right.
Final-Sale Items
If a particular product is not eligible for returns or refunds, we will clearly identify it as final sale on the product page before purchase.
Questions?
We’re a small business run by actual humans, and we’d much rather hear from you than leave you frustrated with a purchase.
For questions about a return, refund, or order, contact:
Museumazing
K.P. Kenneth LLC
[email protected]